ORDERS
WHAT'S MY ORDER STATUS?
To check the status of your order please log in to your account. You can find the status summary for all recent and past orders on the account page.
If you need any assistance, please reach out to us on Instagram @thechainmarket or by emailing us at thechainmarket@gmail.com
HOW DO I CANCEL MY ORDER?
We aim to fulfill your order as quickly as possible. We can’t guarantee that we will be able to cancel your order once it has been processed.
Please email us as soon as possible on Instagram @thecasemrkt or email us at support@the-casemarket.com with the subject line: CANCEL ORDER and your order number and we will do our best to help.
HOW DO I RETURN AN ORDER?
Returns must be requested within 14 days of your delivery date.
Please note that a $4.15 return shipping fee will be deducted from all refunds.
Check out our Returns and Exchanges page for more information on how to start a return.
*NOTE: Orders delivered outside the U.S. ARE NOT ELIGIBLE FOR RETURN
WHAT HAPPENS IF THE ITEM I ORDERED ARRIVED DAMAGED?
We apologize that you received a damaged item. Please send a photo of the damaged product to us on Instagram @thechainmarket or by emailing us at thechainmarket@gmail.com with your order number and we would be happy to help you with a resolution.
SHIPPING
DO YOU SHIP INTERNATIONALLY?
Absolutely! We offer worldwide shipping to almost every country. International shipping options are available on the checkout page.
Orders placed outside the US can take up to 1-3 weeks to deliver
DOMESTIC U.S. SHIPPING
Domestic shipping can take up to 7 business days. Please note, we do not ship on the weekend and U.S holidays. As soon as your order ships you will receive the tracking number by email. Slight transit delays may occur due to weekends, holidays and weather conditions.
CUSTOMS AND DUTIES (INTERNATIONAL ORDERS)
Based on which country you are in, the duty or customs fee will differ and unfortunately, we have no way of knowing the amount which they may charge you. As mentioned, we cannot determine or cover them.
Please note that customs payments are non-refundable and under the customer's responsibility. International orders that are refused due to customs and delivered back to us are subjected to a 50% restocking fee.
WHAT DO I DO IF I OUT IN THE WRONG SHIPPING ADDRESS
We would be more than happy to update your address as long as your order has not been shipped. Please reach out to us on Instagram @thechainmarket or by emailing us at thechainmarket@gmail.com as quickly as possible so we can do our best to help you.
If your order has been shipped, you will need to contact your shipping courier for more information on how to proceed.
PRODUCTS
HOW CAN I FIND OUT MORE INFORMATION ABOUT A PRODUCT?
You can learn all about our products on their individual product pages. If you have any questions or thoughts, please let us know by reaching out to us on Instagram @thechainmarket or emailing us at thechainmarket@gmail.com
DO YOUR PRODUCTS COME WITH A WARRANTY?
All out products come with a standard 3 month warranty. If your item breaks within the warranty period, please let us know by reaching out to us on Instagram @thechainmarket or emailing us at thechainmarket@gmail.com.